Covid-19 

Update: 30 August 2020

At Level 1 and 2 on the Covid-19 alert system, we are taking the following steps to ensure a safe environment for everyone.  

Practice Hygiene:

We thoroughly clean every room, all surfaces each night and mid-way through every shift.  We use a product called Zoono  which provides a protective barrier against germs.  

Between each appointment, we clean the tables and replace the disposable face tissues.  

All staff wash their hands between appointments for 20 seconds in warm soapy water, and dry them carefully.

A hand sanitiser is also used regularly and we have this available to our Practice Members to use as well, you are also welcome to wash your hands in warm soapy water for 20 seconds and we have everything you need in the rooms.  

All toys and magazines have been removed from the rooms and wait areas for now, we will have them back as soon as possible.

PPE - In Level 2, with mandatory risk screening completed by our Chiropractic Assistants prior to each appointment, our Practitioners are not required to wear PPE equipment where there is no exposure to bodily fluids.  For any intra-oral work (cranial, dental) adjustments, we have protective eyewear, face masks, gloves and aprons and will use this equipment where appropriate. 

 

For our Practice Members aged 70 and older or with compromised immunity or respiratory conditions, our Practitioners will wear PPE as appropriate for these appointments.  

We remain up to date and compliant with the standards set by the Chiropractic Board and follow all protocols carefully.  

Bookings and Interactions:  

Our 'regular' appointment slots are 10 minutes long each, so our Practitioners may see up to 5 appointments per hour.  Under Level 2, we will be further spacing the bookings in order to reduce the 'traffic' in the wait area so you'll spend less time with other people while waiting for your appointment.  

You are welcome instead to wait in your vehicles in the car park, and text or call us when you arrive. We can text you back when the room is ready and you can come straight through - and not wait in our wait area at all.

We can issue invoices to be paid online if you'd prefer to reduce 'contact points' such as Eftpos terminals, and you can rebook your next appointments online.

Our Chiropractic Assistants are still more than happy to hold babies and care for young children while their parents receive care - and they'll remain vigilant with washing their hands before and after handling children.  Please talk to us if you'd prefer for us to supervise from a distance rather than hands-on.  

If you're aged over 70 or immune compromised or have respiratory conditions - we are happy to schedule your appointments for the very start of of a shift.  This will mean you are the first person in our rooms for the day, please talk to our Chiropractic Assistants if you would like this option. 

PLEASE reschedule your appointment IF: 

- You have any cold or flu symptoms (cough, fever, change in taste/smell, shortness of breath etc)

- You have returned from overseas in the past 14 days

- If you're considered a close/casual contact of anyone with confirmed/probable or suspected COVID-19

- You have any form of compromised immunity - ie; diabetes, high blood pressure, respiratory conditions (asthma, COPD etc), autoimmune disorders etc. 

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At Level 3 and 4, all Chiropractors are available for TeleHealth Consultations.  

- These can be booked online (or email info@balance-chiro.co.nz).  Once booked, you'll receive a link inviting you to join a video call with your Practitioner.  They will check in with how you are feeling, and then can prescribe a range of 'at-home' exercises for you to to complete through a platform called PhysiTrack.  

- For Practice Members under care already, this appointment cost is $27.50

- For an Initial Consultation (New Patient), the cost is $75

Urgent Care could be available for

- Practice Members experiencing intractable or incapacitating pain and would otherwise seek urgent care at hospitals or medical centers.  

- Practice Members who have serious, chronic conditions that would otherwise rapidly deteriorate without care.

 

The first step is always a TeleHealth Consultation, so if you feel you would quality for Urgent Care - please proceed with booking a TeleHealth Consultation ASAP.  

Precautions for Urgent Care Appointments: 

- Chiropractic care is physical hands-on contact treatment, and in all face-to-face appointments, this contact is unavoidable.  Our practitioners will do their best to remain more than 2 meters away for as much as the consult as possible.  We can do this quite easily in our large rooms

- Please stay in your vehicle when you arrive and text the practice so we can reply and let you know when to come straight in to a room

- Our practitioners will wear gloves and face masks where required

- The appointments will be less than 15 minutes in duration

- Maximum of 3 appointments per hour per practitioner 

- The hygiene standards as in Levels 1 and 2 below apply 

- Chiropractic Assistants will work from home as much as possible

If you have an appointment and you cannot come alone, please bring just one support person.  Parents, if you can please make other arrangements for your children - please do so.  

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Further resources: 

https://covid19.govt.nz/

https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus/covid-19-novel-coronavirus-health-advice-general-public#symptoms

https://www.who.int/emergencies/diseases/novel-coronavirus-2019

https://www.cdc.gov/coronavirus/2019-ncov/about/

Policy and Guideline documents from NZCB