Update: 19 October 2021

At Level 3, Allied Health Practitioners are approved to see patients for face-to-face appointments and adjustments.


The process from  Monday 25th October is as follows:

- You are invited to make an "In-Practice Booking Request" via online bookings

- This offers you a time and space where a practitioner is available and on-site

- You will receive an email automatically which has a link to complete a Health Survey which will help us determine whether your symptoms or condition deems you eligible for a face-to-face appointment

- If yes, you will receive an email confirming the Level 3 Consultation for the date and time you requested.  If not, your appointment will be changed to TeleHealth so you'll receive a video call at the date and time requested.  ​

- The process for New Patients will be a TeleHealth Consultation first

TeleHealth Consult (for existing Practice Members) = $27.50

TeleHealth Consult - New Patient = $75

Level 3 Consult = $65

*For those without internet or camera access, we can call you instead on a mobile or landline number for the consultation.​

LEVEL 3 Consultations (face-to-face): 

  • treatment that cannot be delayed or carried out remotely without risk of significant harm or permanent and/or significant  disability, or

  • where failure to access services will lead to an acute deterioration of a known condition; or

  • where delay in access to services will impact the consumer’s ability to maintain functional independence and significantly negatively impact quality of life


  • which cannot be delivered by a service which is currently operating or by clinicians that are already in contact with the patient for ongoing care.


- You must wear a mask when you enter the building and for the duration of your appointment unless you have exemption (please let our CA's know so we can note on your file to avoid asking you each time you come in :-))

- Our practitioners will do their best to remain more than 2 meters away for as much as the consult as possible, but physical contact is unavoidable for Urgent Care appointments.  

- Please stay in your vehicle when you arrive and text the practice so we can reply and let you know when to come straight in to a room.

- If you can not come alone to your appointment, one support person is permitted to attend with you.

- Our practitioners will wear gloves and face masks, and other such PPE as required

- The appointments will be less than 15 minutes in duration

Please note: If you have any symptoms of COVID-19, if you are considered a probable/suspected case, if you have been tested and are awaiting results, if you have been in contact with any probable/suspected or confirmed cases, if you have recently returned from overseas; Urgent Care is not available.  

For Urgent Care appointments, the Practice Hygiene steps taken below (Level 1 & 2) apply.


At Level 1 and 2 on the Covid-19 alert system, we are taking the following steps to ensure a safe environment for everyone.  

Practice Hygiene:

We thoroughly clean every room, all surfaces each night and mid-way through every shift.  We use a product called Zoono  which provides a protective barrier against germs.  

Between each appointment, we clean the tables and replace the disposable face tissues.  

All staff wash their hands between appointments for 20 seconds in warm soapy water, and dry them carefully.

A hand sanitiser is also used regularly and we have this available to our Practice Members to use as well, you are also welcome to wash your hands in warm soapy water for 20 seconds and we have everything you need in the rooms.  

All toys and magazines have been removed from the rooms and wait areas for now, we will have them back as soon as possible.

PPE - In Level 2, with mandatory risk screening completed by our Chiropractic Assistants prior to each appointment, our Practitioners are not required to wear PPE equipment where there is no exposure to bodily fluids.  For any intra-oral work (cranial, dental) adjustments, we have protective eyewear, face masks, gloves and aprons and will use this equipment where appropriate. 


For our Practice Members aged 70 and older or with compromised immunity or respiratory conditions, our Practitioners will wear PPE as appropriate for these appointments.  

We remain up to date and compliant with the standards set by the Chiropractic Board and follow all protocols carefully.  

Bookings and Interactions:  

Our 'regular' appointment slots are 10 minutes long each, so our Practitioners may see up to 5 appointments per hour.  Under Level 2, we will be further spacing the bookings in order to reduce the 'traffic' in the wait area so you'll spend less time with other people while waiting for your appointment.  

You are welcome instead to wait in your vehicles in the car park, and text or call us when you arrive. We can text you back when the room is ready and you can come straight through - and not wait in our wait area at all.

We can issue invoices to be paid online if you'd prefer to reduce 'contact points' such as Eftpos terminals, and you can rebook your next appointments online.

Our Chiropractic Assistants are still more than happy to hold babies and care for young children while their parents receive care - and they'll remain vigilant with washing their hands before and after handling children.  Please talk to us if you'd prefer for us to supervise from a distance rather than hands-on.  

If you're aged over 70 or immune compromised or have respiratory conditions - we are happy to schedule your appointments for the very start of of a shift.  This will mean you are the first person in our rooms for the day, please talk to our Chiropractic Assistants if you would like this option. 

PLEASE reschedule your appointment IF: 

- You have any cold or flu symptoms (cough, fever, change in taste/smell, shortness of breath etc)

- You have returned from overseas in the past 14 days

- If you're considered a close/casual contact of anyone with confirmed/probable or suspected COVID-19

- You have any form of compromised immunity - ie; diabetes, high blood pressure, respiratory conditions (asthma, COPD etc), autoimmune disorders etc. 


Further resources:

Policy and Guideline documents from NZCB